It typically takes them almost 2 weeks to acknowledge a recieved game, and another week or two to ship the next one in my queue. So basically they just charged me a months subscription while they sit on their asses - the more time they kill without sending me a game, the more money they make.

for awhile i didn’t get anything but ps2 games but now i just got blue dragon so i’m happy.

you don’t get what you what when you want but you get to play your fill of games usually without paying 50$ a wop.
a few times I’v had games just disappear on thier way here or from here to there but i figure that is due to some asshole stealing it or what not and so far gamefly hasn’t done anything against me for it like try and charge me for it.
So so far i would say gamefly is a huge $cash saver and worth it!

1. Shorten your q list. Take off games you really don’t care for, or games you rather not get before the ones at the top. If all the games in your q list really are unavailable for shipping then the worst case scenario is that you have to wait an extra day. Gamefly has tons of customers and I suspect they get these games going in an out all the time.

2. You mentioned having to wait a long time for your next game (whether you shipped it out and they never got it, or they shipped it out and you never got it). Sometimes packages get “lost” during processing. In these cases they are relabeled and saved for the next day if they missed the outbound mail trucks. I know FedEx does the “next day” deal but others (such as a normal mail delivery service) might check the “lost” pile on a weekly basis. It sucks but I’ve known it to happen (letters to home from a summer camp years ago didn’t get there for 3 weeks - 1 full week after I had already gotten back lol).

Gamefly can’t really be blamed for everything. I see this happened months ago and now in their TOS they state things like what you’ve complained about. I believe they now realize these things and have fixed them accordingly.

Now.. if i can only figure out how much faster this “fast return” really is… (they sent me next game the day after I returned my old one - thats hella fast)

1. Place queued item on hold.
2. Keep Trying X days for item.

The first idea would be an option to place items in your queue on hold. I know that i go through and add a bunch of items that might be low priority for me but I don’t want to forget about them, i just want to wait for a lull in my queue to get it. If you could place items on hold they would at least remain in your queue(and unforgotten) and you wouldn’t have to worry about gamefly sending them to you until you were sure you wanted them. Kind of like a save for later feature. The second feature would be the option to keep trying to send you a specific item for x number of days. Gamefly wouldn’t try anything below it in your queue until x number of days had passed. That way you could give gamefly a bigger window in which to recieve more units, or allow you to move up high in the gamefly master wait list for a game. And if that game were still not available for so X days it would move on to the next thing in the list(no harm no foul). I realize this wouldn’t solve everything but i think it would solve a lot.

This time around, they can’t seem to get my account activated, even tho I’ve followed their “directions” on cancelling,etc. *rolls eyes* Already not looking too good.

On another note, instead of paying the $25, sign up for brightspot.tv. I know it sounds like I’m plugging it, but if you watch the online commercials, it’ll pay ten bucks towards your gamefly account…

Then, I got a Wii and PS3. In the beginning, I was getting the new releases for the Wii. Paper Mario, Mario Party, etc etc. High demand games. And then suddenly I stopped getting *anything*. Then I bought a PS3, putting new and old games on the queue the day I order it.

So I had about 10 Wii/PS3 games at the top of my queue. Some hot titles, some not so hot. In 2 months, I have only gotten 1 - yes 1 - from my top 10 on the queue. And that’s by returning the crap 15th in line games they keep sending me the day after I get it.

That is really horrible service. It’s painfully obvious that they need to increase their inventory and adjust their method of determining how many copies to pick up on new releases.

I’m about ready to say the hell with it and cancel Gamefly and start buying my games. right now, I’m spending something like $25/mo (2 game plan, dont remember the exact cost) for games I just put there so I wont have “dead” time inbetween returns. I’ve been a good customer. I’ve bought several used games through them. But it seems they’ve lost their ability to meet demands.